Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
You have a right of withdrawal of 14 days. If you would like to return your purchases, please send all the material to the following address: JPL France - 5 Rue des Cigognes - Aéroparc 2 - 67960 ENTZHEIM - FRANCE and inform us by email at jpl@dbh-services.com of the current return. Upon receipt of the products, the refund will be made to you within 7 working days. Please note that in case of withdrawal, the shipping costs inherent to your order will remain at your expense and will not be refunded to you. Any damaged o broken item or package will not be eligible for a refund.